Frequently Asked Questions
- Do you use tranquilizers?
Absolutely not, unless prescribed by your veterinarian.
- Do you do cats?
Yes! I have always gotten along with our feline friends and they are welcomed clients.
- Why choose mobile grooming over other grooming services?
Mobile grooming provides a cage free environment which is less stressful for most pets. It also saves you two trips to and from the groomer, and interaction with other pets. You have the peace of mind knowing that your pet is safe at home and that you are welcome to check on them at any time. There is also much less time spent in the grooming process - an average of one hour for small pets and one to three hours for large pets.
- Do I have to be home?
No. We are happy to take care of your pet while you are busy. We can keep a garage code, key, or instructions on how to access your pet if you cant be there. We do prefer for you to be home for the first time so we can discuss your wants and needs for the grooming in person. After that, it is not necessary for you to be there. If your dog or cat always wins at hide and seek, it's best to have them contained to an area of the house where we can easily retrieve them. A no show fee may apply if we can not obtain them in a sufficient amount of time to get to our next appointment.
- Where do you groom them?
The grooming takes place inside the van.
- Can I watch? Can my children watch?
It is extremely important that we can focus solely on the pet we are working on. The tools we use can pose a risk to untrained people, especially children. Furthermore, we can not risk accidentally cutting a pet due to distractions. We are happy to give children a brief tour before the grooming starts to help relieve their curiosity. It's very exciting! We can also shoot short video clips to show you how your pet is doing with us but as a safety precaution, we can not allow owners to be in the van during the grooming process.
- I'm sensitive to smells. Do you use heavy perfumes or colognes?
All of our products are lightly scented as well as several fragrance free options. A final touch of scent can be added if you prefer more fragrance. We offer deodorizing products that can have a more powerful effect for those that have odor issues. If you would like the fragrance free option please let us know.
- How far ahead should I call?
We accept prebooked appointments in 1,2,4, or 6 week intervals. If you prefer to call as needed your spot can not be guaranteed. It is strongly recommended to schedule ahead. Allow 2-4 weeks ahead to be able to place you on the appropriate route for your area. During holidays and busy times of the year the wait can be longer. We do not offer same day appointments. We do not take new clients the week of Thanksgiving or Christmas.
- What forms of payment do you take?
Cash, check, or credit cards. There is a 4% fee for credit cards.
- What areas do you service?
Our service area includes:
- Bainbridge (limited)
- Chagrin falls (north of 422, west of Auburn Rd)
- CF Village
- Gates Mills
- Highland Heights (limited)
- Hunting Valley
- Mayfield Heights
- Moreland Hills
- Pepper Pike
- Shaker Heights (east of Lee Rd, north of Van Aken)
- South Euclid (limited)
- South Russell
- University Heights
- Willoughby Hills (limited)